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FAQs

Payment Options

Afterpay: To use Afterpay you must supply a valid email address as this is the account verification that Afterpay use to process your order through our site.

Returns & Refunds on Afterpay will incur a $5.00 Admin fee. This is a fee incurred by the Afterpay that we have to pass on to the customer. 

Postage & Delivery

Delivery is via Australia post and items are sent in Australia Post Satchels. You may either select standard (delivery within 2 - 6 business days*) or express postage (next day delivery*) at the checkout. 

Express Post

While every effort is made to get your item to you within the promised Australia Post Express time-frame, The Sound of White can make no guarantees on your delivery time.

Please Note: No deliveries will be sent on the weekend or Mondays.

*see the Australia Post website for further information 

Returns 

International Shipping

Default Shipping Overseas (USA) is via Untracked Air Mail UNDER 2kg's.

Over 2kgs is sent via Sea Mail. Sea Mail can take between 2-3 months. This is to keep the cost low for you.

For faster overseas shipping options, please contact us to arrange additional charges.

Returns

A full refund will only be given within 14 days of purchase only on full priced items. Items refunded must be in the same condition to which they were sent and all tags must remain on the products. 

NO RETURNS ON SALE ITEMS

Postage is non-refundable. Return postage will be at the customer's expense and the customer must fill out a returns form from each purchase.

Returns forms are sent with your original The Sound of White purchase.

There is no refund on Sale Items or Swimwear.

If you have misplaced your original Returns Form you can download a Returns Form here.

No Returns on earrings

Discount Codes

Enter your discount codes at checkout to receive promotional discounts. Only one code can be used at one time.

If you forget to use your code at checkout, we are unable to honour your discount; however, we are always having special events and VIP sales that you can take advantage of.

Sizing

If you are unsure of what size to select please contact us as sizing varies between labels.

Gift Vouchers

Gift Vouchers are available In Store for any amount over $20. 
Store Vouchers Only valid for full price items. Can only be used on FULL PRICE items. Cannot be used for discounts/discount days or any other promotions. Not redeemable for cash.

 

The Sound of White